Nielsen-Kellerman Plain Language Warranty

NK Rowing Electronics, Interval Watches

NK does not believe in "disposable electronics." We know our products don't lead a pampered life, and we design them for years of performance in tough conditions. We guarantee every NK product to be free of defects in materials and workmanship for a period of TWO YEARS from your date of purchase. We will repair or replace any defective product or part when notified within the warranty period, and will return the product via domestic ground shipping at no charge. The following issues do not result from a manufacturing defect and are not covered under this warranty:

• Damage due to improper use or neglect (including corrosion)
• Damage resulting from severe impact, crushing or mechanical harm
• Modifications or attempted repairs by someone other than an authorized NK repair agent
• Normal wear and tear
• Failed batteries

To maximize the benefit of your warranty, pay particular attention to corrosion issues. We work hard to make our control units and wiring corrosion resistant (for example, we use only gold-plated solid pins and plugs and waterproof connectors). However, special care must be taken to prevent corrosion of equipment used in salt water. Rinse all connectors after use with clear water, use a Protective Jumper (0277), use our Socket Maintenance Kit (0242), lubricate plugs with silicone (0241), and follow a regular maintenance schedule. Our Cox-Box Maintenance Kit (0230) is a must have for all Cox-Box users and has everything you will need for proper care of your unit.

Your warranty period will be measured from your date of purchase. The best way to ensure full warranty coverage is to REGISTER your NK product promptly (via the provided form or website). We keep your registration information in strict confidence and do not sell it, share it, or use it for anything but product-related information bulletins (which you may decline receiving). If you do not register and cannot provide proof of purchase, your warranty period will be measured from our date of manufacture (by serial number), which may be well before your purchase date.

We request that you contact NK if you feel your product is not working properly. We can often solve product issues by phone or e-mail, saving you the time and expense of returning the unit. If we require the product to be returned, we will issue a Return Authorization to expedite the handling of your warranty claim.

Okay, time for the unavoidable legalese: Except as otherwise provided herein, no other warranties, expressed or implied, are made with respect to these products, includng, but not limited to, any implied warranty of merchantability or fitness for a particular purpose. NK assumes no liability for any damages, losses, or expenses resulting directly or indirectly from product use.

Service

We provide full factory service on every product we manufacture for as long as we make the product (and as long after as component availability permits). If we can't repair a product, we will offer you a brand-new replacement under our Customer Care Program (even for accidental damage and misuse). See cost of repairs and other important information.

We request that you contact NK if you feel your product is not working properly. We can often solve product issues by phone or e-mail, saving you the time and expense of returning the unit. If we require the product to be returned, we will issue a Return Authorization to expedite the handling of your claim. Our minimum charge to test a unit and process a repair is $25. To avoid paying this charge unnecessarily, please perform simple troubleshooting before you send in your product.

Customer Care Program

NK wants you to be an NK customer for life, so we take care of you even beyond the terms of the above warranty with our Customer Care Program. Trade-in any of the following NK products, no matter the age or condition, and receive a discount on a replacement product. Your trade-in discount applies to the same model or eligible upgrade models within the product group. The chart below lists all the products we accept for trade-in together with the price for eligible replacements.  (If there is no price listed, that model is not an eligible upgrade from the trade-in.)

Your trade-in must be surrendered to receive the discount and cannot be retained for parts or attempted salvage.

Watches Customer Care Discounts

Cox Box 84/Cox Vox Customer Care Discounts

Stroke Coach/Speed Coach Customer Care Discounts

Any interface is worth $20 off the cost of a replacement. Serial may be traded up for USB.

PLEASE NOTE — any units being returned for trade in under the Customer Care Policy must be received before the discount can be applied to a new unit. Any new units ordered separately are not eligible for credits after purchase.